Core Competencies: Communication Skills – DRAFT
Building Blocks to Peer Success
The training modules listed below cover the key skills peers need to interact with clients: the non-clinical “counseling” skills, including listening, verbal and non-verbal communication, talking about difficult subjects, communicating with health care providers, and responding to conflict, and culture. The key to teaching these skills is practice, practice, practice. Nearly all of the case studies and scenarios are designed to facilitate practice or can be adapted to this task.
Communication Skills
Communication Skills (PDF)
Introduction to Communication Skills (PDF)
Communication Techniques: Expressing Yourself (PDF)
One- and Two-Way Communication (PDF)
Counseling Exercise (PDF)
Listening to Others (PDF)
Barriers to Learning Group Activity (PDF)
Motivation to Learn
Attentive Listening (PDF)
Meeting Diverse Barriers to Learning (PDF)
Nonverbal Communication
Verbal Communication (PDF)
Back to Back Drawings (PDF)
Communication Skills: Questioning (PDF)
Active Listening (PDF)
Communication – Pushing Buttons (PDF)
Communicating Effectively with Providers (PDF)
Taking Charge: Working with Your Doctor (PDF)
Communications Skills: Asking Tough Questions (PDF)
Communication about Risk and Safer Sex (PDF)
Communicating Health Information (PDF)
Responding to Conflict: What do we do? (PDF)